SERVICES
Help Desk Services
Brixtel operates and maintains Level 1, 2 and 3 full-service Help Desk/Hotlines providing 24x7 support for numerous agencies and departments. Our Help Desk technicians are certified and trained to provide technical and management solutions and single-point of contact for solving problems or dispatching appropriate technical specialists for problem diagnosis and resolution.
BRIXTEL's range of Help Desk services include:
- User Account Creation and Management
- Level 1, 2 and 3 Support Services
- 24 x 7 Help Desk Support
- Telephone Hotline Support
- Response to Problem Calls
- Dispatch of Technician to Resolve Problem or Perform Repair
- Ticket Tracking Using Software Management Tools
- Remote or PDA Support
- Test, Install, Upgrade Systems
- Testing and Evaluation
- Physical Reconfigurations and Modernization
- Warranty Service Support
- Compliance with Service Level Agreements (SLAs)
- On-Call Support
BRIXTEL's Help Desk Support staffing levels are based on fulfilling the need to address any issue that may arise.